CUSTOMER SERVICE OFFICER (TOURISM)
(FULL-TIME)
The Customer Service Officer (Tourism) plays a vital role in enhancing visitor experiences and
promoting the Turquoise Coast region and the wider Shire of Dandaragan. Based at the
Turquoise Coast Visitor Centre in Jurien Bay, the position ensures the delivery of high‑quality
customer service and supports the day‑to‑day operations of the centre.
About the Role
This full‑time position ensures the Turquoise Coast Visitor Centre operates smoothly and
provides a welcoming, professional environment for visitors. The role delivers accurate tourism
information, maintains displays and retail stock, and manages booking and point‑of‑sale
systems. It also supports the centre’s online presence through website and social media updates.
Reporting to the Manager Customer and Community Services, the position assists with local
tourism promotion and strengthens community and business connections.
Key Responsibilities
The Customer Service Officer delivers high‑quality customer service, manages daily opening and
closing routines, and ensures the Visitor Centre is well‑presented and efficiently operated. The
role maintains stock and tourism displays, processes sales and bookings, and provides guidance
to casual staff.
How to Apply
To be considered for this position, each of the following must be submitted with your job
application:
- A cover letter - outlining how you meet the requirements of the role
- A current resume
- A completed application form - found within this Information Pack.
If this valued role appeals to you, an information package is available on the Shire’s website
www.dandaragan.wa.gov.au/employment or contact Lauren Miles HR Coordinator
hr@dandaragan.wa.gov.au or on (089652 0800).
Applications close at 4:00pm 6 March 2026
The Shire of Dandaragan is an equal opportunity employer.
Brent Bailey
CHIEF EXECUTIVE OFFICER
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